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Payment, Shipping & Returns

Payment & Shipping
MyDogCollectibles.com accepts payment in US funds only via Visa, MasterCard, Discover, American Express, and PayPal. Upon cleared payment, we will ship your item within three (3) business days. Most items ship within 24 hours. All items are securely packaged, and shipped fully insured with online tracking. Shipping costs are exclusive of the sale price and are non-negotiable and non-refundable. No exceptions.

Returns Policy
Buyer may return undamaged items in their original condition within seven (7) days of receipt by postmark, for a refund of the purchase price less the original shipping charges. Original shipping charges will be refunded only when the item was lost in transit and the original delivery was not completed by the carrier. Buyer is responsible for all return shipping costs and must fully insure all returned items. No exceptions.

Refunds for returned items will only be made to the original buyer through the original means of payment. You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and the details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Errors
If you received an incorrect item as a result of our error, you must notify us and return it within seven (7) days, and we will provide a full refund including shipping. You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item due to an error, please Contact Us with your order number, the details about the product and error. We will respond quickly with instructions for how to return items from your order.

Goods Damaged In Transit
All items are fully inspected before they are packed securely and shipped. In the event your item becomes damaged in transit, you must 1.) retain all items and the original packaging, 2.) notify us in writing within three (3) business days from the original postmarked delivery date, 3.) allow us to file damage/loss claim with the carrier, and 4.) cooperate fully with the carrier’s request to process the claim. Damaged goods may not be returned without written authorization from MyDogCollectibles.com. Unauthorized returns will not be refunded, will be deemed abandoned property, and will not be returned. No exceptions.

Goods Lost In Transit
If you have not received your items within three (3) weeks, please Contact Us with your order number and any details about the order you have not received. We will contact the carrier and get back to you within three (3) business days. For goods lost in transit by the carrier, MyDogCollectibles.com will issue a full refund of the purchase price including the original shipping charges. You should expect to receive your refund within four (4) weeks from contacting us, however, in many cases you will receive a refund much more quickly. This time period includes the time it takes for the carrier to deem the packaged as lost, the time for us to process your refund (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).